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Return policy

You have 14 days to decide. If, after unpacking the set and trying the suit on, you decide it is not for you after all, you send the set back and we refund your money. You do not have to give a reason. Below we explain it step by step, in plain language — the full wording can be found in §7 of the Regulaminu sklepu.

1. Who can return a set

  1. Any customer who is a consumer, that is, someone buying outside of a business activity.
  2. Also a business buying with consumer rights, that is, where the purchase is not of a professional nature for them.
  3. The right of withdrawal does not apply to companies buying the equipment for their business — for example studios and salons.

2. How much time you have

  1. The 14 days are counted from the day you received the parcel, not from the day of purchase.
  2. If your order arrived in several parcels, the deadline is counted from the last of them.
  3. Within that time it is enough to send us your statement. You can send the set itself back later, within the following 14 days.

3. How to report a return

  1. Write to info@vibrae.pl. Give your order number, your full name and the bank account number for the transfer.
  2. You can use the ready-made template at the bottom of this page. It is not obligatory — an ordinary message is enough.
  3. We will confirm that we have received your notice. Send the set back to: VIBRAE Sp. z o.o., Wioska 6, 56-215 Niechlów, Poland.
  4. The cost of return shipping is covered by the buyer. The equipment is heavy and valuable, so we recommend an insured courier shipment.

4. What condition the equipment has to come back in

  1. You may unpack the set, try the suit on and switch the controller on — exactly as you would in a bricks-and-mortar shop. Simply opening the box rules nothing out.
  2. You are, however, liable for any diminished value of the equipment if you have used it beyond what was necessary to establish how it works. In practice this means traces of regular training, damage, permanent stains and odour, as well as missing parts of the set or of the original packaging.
  3. In such a case we reduce the refund by the value the equipment has lost. We always explain what the deduction results from and show photographs.
  4. Please send the set back complete: the suit, the Smart Box controller, the waist belt, the washing bag, the cable and the documents.
  5. For hygiene reasons we recommend wearing the suit over thin underwear. A clean suit means a lower deduction or none at all.

5. When you will get your money

  1. We refund the full amount paid for the set together with the cost of delivery to you, up to the amount of the cheapest delivery option available in the shop.
  2. We return the money no later than within 14 days of receiving your statement.
  3. We may withhold the refund until the set comes back to us or until you send us proof of having sent it — whichever happens first.
  4. The refund is made by the same means you used to pay, unless we agree otherwise. In the case of a purchase in instalments we settle directly with the bank and you stop paying the instalments.

6. Return, complaint and size exchange — three different matters

  1. Zwrot — you withdraw from the purchase within 14 days, without giving a reason. This page.
  2. Reklamacja — the equipment is faulty or has stopped working. You write to serwis@vibrae.pl, the rules are set out in §4 of the Terms and Conditions. The warranty covers 12 months on the controller and 12 months on the suit.
  3. Wymiana rozmiaru — the suit works fine, but it does not fit. You can exchange it for a different size: with no fee within 3 months of purchase, and later, up to 12 months, for 999 zł gross. Shipping both ways is paid by the buyer. The suit must come back clean, undamaged and complete with the belt. Send your request to serwis@vibrae.pl, the rules are set out in §5 of the Terms and Conditions.
  4. Choosing the size before you buy — if you are not sure, write or call before you place the order. We will pick the size together based on your measurements, it only takes a moment.

7. Model withdrawal form

Copy it, fill it in and send it to info@vibrae.pl. You can also print it out and enclose it with the parcel.

Addressee: VIBRAE Sp. z o.o., Wioska 6, 56-215 Niechlów, info@vibrae.pl

I hereby withdraw from the contract of sale of the following goods: ……………………………………

Order number: ………………… Date of receipt of the parcel: …………………

Full name: ……………………………………

Address: ……………………………………

Account number for the refund: ……………………………………

Date and signature (signature only for the paper version): ……………………………………

8. Contact

  1. Returns and order matters: info@vibrae.pl
  2. Warranty claims, service and size advice: serwis@vibrae.pl
  3. Phone: +48 883 145 803

This policy describes the rights arising from the Polish Act of 30 May 2014 on Consumer Rights. It neither limits nor replaces them — in the event of any discrepancy, the provisions of law prevail.