VIBRAÉ energia, którą czujesz

Polityka zwrotów

Masz 14 dni na decyzję. Jeśli po rozpakowaniu i przymierzeniu uznasz, że to jednak nie dla Ciebie, odsyłasz zestaw i oddajemy pieniądze. Nie musisz podawać powodu. Poniżej opisujemy to krok po kroku, prostym językiem — pełne brzmienie znajdziesz w §7 Regulaminu sklepu.

1. Who can return a set

  1. Any customer who is a consumer, that is, someone buying outside of a business activity.
  2. Also a business buying with consumer rights, that is, where the purchase is not of a professional nature for them.
  3. The right of withdrawal does not apply to companies buying the equipment for their business — for example studios and salons.

2. How much time you have

  1. The 14 days are counted from the day you received the parcel, not from the day of purchase.
  2. If your order arrived in several parcels, the deadline is counted from the last of them.
  3. Within that time it is enough to send us your statement. You can send the set itself back later, within the following 14 days.

3. How to report a return

  1. Napisz na info@vibrae.pl. Podaj numer zamówienia, imię i nazwisko oraz numer konta do przelewu.
  2. You can use the ready-made template at the bottom of this page. It is not obligatory — an ordinary message is enough.
  3. We will confirm that we have received your notice and give you the address to send the set back to.
  4. The cost of return shipping is covered by the buyer. The equipment is heavy and valuable, so we recommend an insured courier shipment.

4. What condition the equipment has to come back in

  1. Możesz zestaw rozpakować, przymierzyć strój i uruchomić sterownik — dokładnie tak, jak zrobiłbyś to w sklepie stacjonarnym. Samo otwarcie pudełka niczego nie przekreśla.
  2. You are, however, liable for any diminished value of the equipment if you have used it beyond what was necessary to establish how it works. In practice this means traces of regular training, damage, permanent stains and odour, as well as missing parts of the set or of the original packaging.
  3. In such a case we reduce the refund by the value the equipment has lost. We always explain what the deduction results from and show photographs.
  4. Please send the set back complete: the suit, the Smart Box controller, the waist belt, the washing bag, the cable and the documents.
  5. For hygiene reasons we recommend wearing the suit over thin underwear. A clean suit means a lower deduction or none at all.

5. When you will get your money

  1. We refund the full amount paid for the set together with the cost of delivery to you, up to the amount of the cheapest delivery option available in the shop.
  2. We return the money no later than within 14 days of receiving your statement.
  3. We may withhold the refund until the set comes back to us or until you send us proof of having sent it — whichever happens first.
  4. The refund is made by the same means you used to pay, unless we agree otherwise. In the case of a purchase in instalments we settle directly with the bank and you stop paying the instalments.

6. Return, complaint and size exchange — three different matters

  1. Zwrot — rezygnujesz z zakupu w ciągu 14 dni, bez podawania powodu. Ta strona.
  2. Reklamacja — sprzęt jest wadliwy albo przestał działać. Piszesz na serwis@vibrae.pl, zasady opisuje §4 Regulaminu. Gwarancja obejmuje 12 miesięcy na sterownik i 12 miesięcy na strój.
  3. Wymiana rozmiaru — strój jest sprawny, ale nie leży. Możesz wymienić go na inny rozmiar: bez opłaty w ciągu 3 miesięcy od zakupu, a później, do 12 miesięcy, za 999 zł brutto. Przesyłkę w obie strony opłaca kupujący. Strój ma wrócić czysty, nieuszkodzony i w komplecie z pasem. Zgłoszenie na serwis@vibrae.pl, zasady w §5 Regulaminu.
  4. Dobór rozmiaru przed zakupem — jeśli nie masz pewności, napisz albo zadzwoń, zanim złożysz zamówienie. Dobierzemy rozmiar razem na podstawie wymiarów, to zajmuje chwilę.

7. Model withdrawal form

Skopiuj, uzupełnij i wyślij na info@vibrae.pl. Możesz też wydrukować i dołączyć do przesyłki.

Addressee: VIBRAE Sp. z o.o., Wioska 6, 56-215 Niechlów, info@vibrae.pl

I hereby withdraw from the contract of sale of the following goods: ……………………………………

Order number: ………………… Date of receipt of the parcel: …………………

Full name: ……………………………………

Address: ……………………………………

Account number for the refund: ……………………………………

Date and signature (signature only for the paper version): ……………………………………

8. Contact

  1. Zwroty i sprawy zamówień: info@vibrae.pl
  2. Reklamacje, serwis i dobór rozmiaru: serwis@vibrae.pl
  3. Phone: +48 883 145 803

This policy describes the rights arising from the Polish Act of 30 May 2014 on Consumer Rights. It neither limits nor replaces them — in the event of any discrepancy, the provisions of law prevail.