VIBRAÉ energy you can feel Cart

Regulamin sklepu internetowego

§1 General provisions

  1. These Terms and Conditions set out the rules for the retail sale of VIBRAÉ brand products, in particular:
    a) stroju EMS VIBRAÉ,
    b) the connector (control device).
    c) the free Vibraé EMS and Vibraé Home apps – available on the App Store and Google Play
  2. The Seller is:VIBRAE Sp. z o.o.
    Wioska 6,
    56-215 Niechlów
    NIP: 5010087927
  3. The Terms and Conditions form an integral part of the sales contract concluded between the Seller and the Customer.

§2 Orders and payment

  1. Orders are placed via the website, social media or direct contact with a VIBRAÉ representative.
  2. Payment for the order must be made by bank transfer, in cash or via an online payment system.
  3. The order is fulfilled after receipt of payment, within up to 21 working days.
  4. If the order is not fulfilled within the time limit referred to in paragraph 3, the Customer has the right to withdraw from the Contract.
  5. Online payments (payment card, BLIK, Przelewy24, Klarna) are handled by Stripe Payments Europe, Limited, based in Dublin (Ireland). If Klarna is selected, the service is also provided by Klarna Bank AB (publ), based in Stockholm (Sweden). Instalment purchases are handled — depending on the method selected at checkout — by PayU S.A., based in Poznan, or PayPro S.A. (Przelewy24), based in Poznan.

§3 Dostawa

  1. Products are shipped to the address indicated by the Customer in the order.
  2. The order fulfilment time is a maximum of 21 working days from receipt of payment.
  3. The Customer is obliged to check the parcel in the presence of the courier. In the event of damage, a damage report must be drawn up.
  4. If damage that occurred during transport is found, the Seller will replace the equipment within 7 calendar days of the damage being reported by the customer.

§4 Warranty and complaints

  1. VIBRAÉ connectors are covered by a 12-month manufacturer's warranty.
  2. VIBRAÉ EMS suits are covered by a 12-month manufacturer's warranty.
  3. The warranty covers equipment used as intended and in accordance with the user manual. The EMS suit is designed for one session per day — between sessions it must be disinfected, washed and allowed to dry completely. More frequent use, in particular several sessions per day in the same suit, goes beyond the scope intended for the product.
  4. The warranty does not cover, in particular:
    • a) wear of the suit resulting from use more frequent than one session per day,
    • b) the effects of washing not in accordance with the instructions, in particular with fabric softener, at a temperature above 30 °C or with spinning,
    • c) the effects of disinfection with products other than those specified in the instructions and of immersing the suit in solutions,
    • d) mechanical damage, abrasions, torn seams and fastenings, and liquid damage to the controller,
    • e) the effects of tampering with the controller and of repairs carried out outside the Seller's service centre.
  5. Complaints must be submitted via the “Service” tab in the Customer's account on the vibrae.pl website or by e-mail to: serwis@vibrae.pl, stating the serial number of the device, a description of the defect and photos of the product. A separate complaint form is not required.
  6. The complaint will be considered within up to 5 working days of the Seller receiving the product that is the subject of the complaint. If the complaint is accepted, the product will be repaired or replaced with a new one within a period not exceeding 14 days.
  7. For the duration of the EMS suit repair, the Seller provides the Customer with a replacement suit, delivered within 5 working days of the complaint being accepted. The Customer returns it without delay after receiving the repaired suit. No replacement equipment is provided for repairs of the Smart Box controller — in that case the Seller states the expected repair date when accepting the claim.

§5 Exchanging the suit for a different size

  1. The Customer may exchange the EMS suit for a different size:
    • a) with no exchange fee — if the request is submitted within 3 months of the purchase date,
    • b) for a fee of 999 zł gross — if the request is submitted later, up to 12 months from the purchase date.
  2. Shipping costs:
    • a) for a free exchange (requested within 3 months of purchase), the Customer covers the cost of returning the current suit and the cost of shipping the new one,
    • b) for a paid exchange (requested from 3 to 12 months after purchase), the Customer covers the cost of returning the current suit, and the cost of shipping the new suit is covered by the Seller.
  3. The exchange is subject to:
    • a) returning the suit clean and undamaged, showing only normal signs of use,
    • b) availability of the selected size,
    • c) the suit being complete, including the waist belt.
  4. The exchange covers the suit or the shorts. The Smart Box controller stays with the Customer.
  5. The exchange request should be sent to serwis@vibrae.pl, stating the order number, the current size and the size required. We will confirm availability of the size. The suit to be exchanged should be sent to: VIBRAE Sp. z o.o., Wioska 6, 56-215 Niechlów, Poland.
  6. The Seller ships the new suit within 14 calendar days of receiving the suit being exchanged and — in the case of an exchange after 3 months — of the fee being credited.
  7. The size exchange is a separate entitlement and does not limit the right of withdrawal from the contract described in §7.

§6 Service of the EMS suit and connector

  1. Every purchased EMS suit is covered by technical service for a period of 12 months from the date of purchase.
  2. Every purchased VIBRAE connector is covered by technical service for a period of 12 months from the date of purchase.
  3. Serwis obejmuje:
    a) checking the functionality of the electrodes and connections,
    b) verification that the system operates correctly,
    c) basic technical diagnostics of the connector,
    d) cleaning of contacts and ports,
    e) replacement of faulty components, if the fault does not result from mechanical damage or improper use.
  4. The following are available as part of the service:
    a) warranty repairs (free of charge),
    b) post-warranty repairs (paid, after the Customer has accepted the costs).
  5. For complaints concerning lack of conformity of the goods with the contract and for warranty repairs, the cost of sending the equipment to the service centre and back is borne by the Seller — after a report to info@vibrae.pl, the Seller indicates how to send the parcel at its expense. For post-warranty (paid) repairs, the cost of sending the equipment is borne by the Customer. A Customer who is neither a consumer nor a sole trader buying with consumer rights delivers the equipment to the service centre at their own expense.
  6. It is recommended that during the service period the equipment be used in accordance with the instructions – including:
    – without using fabric softeners,
    – with disinfection after every session,
    – with washing under appropriate conditions (max. 2 times a week).
  7. The Seller is not liable for damage resulting from improper use or storage or from mechanical damage to the equipment.

§7 Returns (withdrawal from the contract)

  1. A Customer who is a consumer (as well as a sole trader buying with consumer rights) may withdraw from the contract without giving a reason within 14 days of receiving the parcel or, if the order is delivered in several parcels, of receiving the last of them.
  2. To withdraw from the contract, simply send a statement to info@vibrae.pl within this period (you may use the form annexed to the Consumer Rights Act) and then return the product to the Seller's address no later than 14 days after submitting the statement. The direct cost of returning the product is borne by the Customer.
  3. The Customer may unpack the product and check it in the same way as they would in a physical shop – try on the suit and switch on the controller. The Customer is liable for any decrease in the value of the product resulting from use beyond what is necessary to establish its nature, characteristics and functioning, in particular for signs of regular training, damage, soiling, odour, missing parts of the set or missing original packaging. The Seller reduces the refund by an amount corresponding to the decrease in value.
  4. The Seller refunds all payments received from the Customer, including the cost of delivering the product to the Customer (up to the cheapest standard delivery method offered in the shop), promptly and no later than 14 days from receiving the withdrawal statement. The Seller may withhold the refund until the product has been received back or proof of its return has been provided.
  5. The right of withdrawal does not apply to business customers who purchase the product in connection with their professional activity, except for sole traders buying with consumer rights.
  6. Regardless of the right of withdrawal, the Customer is entitled to a suit size exchange under the terms set out in §5: free of charge within 3 months of the date of purchase, thereafter for a fee, up to 12 months from the date of purchase.

§7a Additional benefit: nutrition plans in the Vibraé Home app

  1. Do każdego zestawu Home Edition kupionego w sklepie w okresie obowiązywania tej promocji Sprzedawca dołącza bezpłatny, 12-miesięczny dostęp do modułu żywieniowego w aplikacji Vibraé Home, w którym oprogramowanie przygotowuje plany żywieniowe na podstawie wywiadu i wyników badań wprowadzonych przez Klienta.
  2. Access is switched on when the equipment is handed over and counts from that day. If the Customer does not yet have a Vibraé Home account, access is switched on the day the account is created. The Customer receives login details at the e-mail address given in the order.
  3. The plans are informational and educational and do not replace medical or dietary consultation. In case of chronic illness, pregnancy or medication, the Customer should consult the plan with a doctor.
  4. If the Customer withdraws from the sales contract, access to the nutrition module expires on the day the set is returned. The benefit cannot be exchanged for cash.

§8 Final provisions

  1. In matters not governed by these Terms and Conditions, the provisions of the Polish Civil Code and the Polish Act of 30 May 2014 on Consumer Rights apply.
  2. No provision of the Terms and Conditions excludes or limits the rights to which a Customer who is a consumer is entitled under mandatory provisions of law. In the event of a conflict between a provision of the Terms and Conditions and those provisions, the provisions of law prevail.
  3. Disputes with a Customer who is a consumer are resolved by the court having jurisdiction under the provisions of the Polish Code of Civil Procedure; the consumer may also bring an action before the court having jurisdiction for their place of residence.
  4. The consumer may use out-of-court methods of handling complaints and pursuing claims, in particular apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings or to the permanent arbitration court operating at the provincial inspectorate of the Trade Inspection. Free assistance is provided by municipal and district consumer ombudsmen. Information on the rules of access to these procedures is available on the website of the Office of Competition and Consumer Protection: uokik.gov.pl. Using them is voluntary and requires the consent of both parties.
  5. Disputes with a Customer who is not a consumer are resolved by the court having jurisdiction over the Seller's registered office.
  6. The Seller may amend the Terms and Conditions for important reasons, in particular a change in the law or in the manner of fulfilling orders, forms of delivery or payment. Orders placed before the amendment takes effect are governed by the Terms and Conditions in the wording in force on the date the order was placed.
  7. Contact: info@vibrae.pl (sales matters and withdrawal from the contract), serwis@vibrae.pl (complaints, service, size exchange), tel. +48 883 145 803.

These Terms and Conditions in their current wording apply from 14 September 2026.