FAQ – Vibraé EMS
frequently asked questions about the vibraé ems system
Vibraé suit
Does the skin sting or burn during training?
No. Vibraé electrodes have their own design, which gives comfort from the first second — with no “iron” effect and no irritation. A warm-up is not necessary for the session to work properly; loosening the body up lightly before you start always helps, but you do not have to wait for it.
How many suits can be connected to one Smart Box controller?
One controller runs one suit. In group mode you lead up to 12 people at once from a single tablet or phone — each in their own suit and with their own controller.
Are different suit sizes available?
Yes. Vibraé suits are available in a unisize version (sizes XS–3XL) and a waisted version (sizes XS–XXL), and they adjust to your figure thanks to the elastic compression fabric. If needed, it's possible to order a custom size.
Do I have to soak the suit before training?
No. Vibraé uses dry technology, so there is no need for water or gel. You simply put the suit on and start.
How do I choose the right size?
Measure your chest, waist and hip circumference, then compare them with the Vibraé size chart — a separate one for the universal and the waisted cut. If in doubt, we will help you choose the size.
How do I wash the Vibraé suit?
Machine wash the suit at up to 30 °C, with the controller removed. Do not use bleach or dry cleaning, do not iron and dry naturally — in the air, in the shade. The conductive fibres are sewn in permanently and do not need to be taken out.
Vibraé EMS app
Where do I get the activation code for the app?
You will receive the code from your Vibraé account manager together with the set.
Where can I download the app?
You can download the Vibraé EMS app from the App Store and Google Play. Home users also work with the Vibraé Home app, which holds their training plan and progress.
How do I choose the right intensity?
In your first session, start at the lowest intensity and increase it gradually. After a few minutes of work the impulses can feel stronger at the same setting — that is normal.
What should I do if the impulses feel too weak?
You set the power separately for each muscle group, not only globally. You can also save your own programme and return to it in the next session.
What if the app disconnects?
The connection usually comes back on its own within a minute. The session keeps counting even with the screen off — the controller itself times the work and rest cycle, so nothing is lost.
Smart Box controller
How often should the Smart Box be charged?
On average one charge is enough for 5–7 sessions, depending on the length and intensity of the session.
How do I switch the device off?
When you have finished training, disconnect the controller from the suit and hold the ON/OFF button for a few seconds.
Technology and use
What is included in the Vibraé set?
The complete set includes: the Smart Box controller, the Vibraé suit, a USB-C cable and access to the Vibraé EMS app.
Can I use Vibraé every day?
Using the system for more than 30 minutes a day is not recommended. To begin with we suggest 2–3 sessions a week, then a gradual increase in frequency.
Which muscle groups does Vibraé activate?
The system stimulates at the same time: the arms, chest, back, abdomen, glutes, thighs (front and back), calves, biceps, triceps and the deep core muscles.
How long does a Vibraé session last?
A standard session is around 20–30 minutes of actual work. You do not have to warm up beforehand for the impulse to work properly — although a few minutes of loosening the body up before you start always does you good.
Can Vibraé be used in pairs or groups?
Yes. In group mode you lead up to 12 people at once from a single control device, each in their own suit and with their own controller.
Service and support
How does Vibraé service work?
We offer a full door-to-door model – we collect the equipment directly from you and provide replacement equipment for the duration of the repair. Your business runs without downtime and you have continuity of work guaranteed.
How long does the warranty last?
For sets bought by businesses — studios and salons — the warranty covers 12 months on the Smart Box controller and 12 months on the suit. The same applies to an individual customer buying the Home Edition in the shop — 12 months on the controller and 12 months on the suit; regardless of the warranty, consumers retain their statutory rights in respect of goods not conforming to the contract.
Where can I get technical support?
You can report a problem at any time through the contact form or directly with your account manager.
